How long will I have to wait for a Document Supply Service request to arrive?
How long will I have to wait for a Document Supply Service request to arrive?
Answer
Most Document Supply Service items arrive within 10 working days. Delays can happen if:
-
the details of your request are insufficient
-
the item is on loan to another library
-
we have to apply to another library
How will I be informed about the progress of my request?
If there are likely to be any delays we will contact you. Any communications regarding your DSS request will automatically be sent to your SHU email address.